Terms of Service

Customer terms for estimates, fixed-price services, site visits, payments, completion, warranties, and dispute
handling.

Effective Date: September 14, 2026

Last Updated: September 14, 2026

Version: 1.0

Contact: info@handittous.com | (305) 990-0135

These Terms govern services provided by Hand It To Us. By approving an estimate, signing or electronically accepting a
proposal, authorizing work, paying a deposit or invoice, or otherwise requesting that work begin after the Effective Date, the
Customer agrees to these Terms together with the applicable estimate, invoice, work order, approved change order, and
Refund & Cancellation Policy. These Terms do not retroactively change prior transactions.

Summary of key points

This summary provides key points from our Terms of Service, but it does not replace the full Terms. You can find more details about each topic by reviewing the corresponding section below or by using our Table of Contents to navigate to the section you are looking for.

What do these Terms cover? These Terms govern maintenance, repair, installation, assembly, improvement, troubleshooting, and related field services provided by Hand It To Us. Your approved estimate, proposal, invoice, work order, or approved change order defines the specific scope and price for your project. If a project-specific written term conflicts with these general Terms, the project-specific written term controls. See Section 1.

How is fixed-price work calculated? Unless a project is expressly billed by the hour, quoted line items and project prices are fixed-price service amounts. A fixed price may include labor, materials, travel, mobilization, site visits, diagnosis, sourcing, purchasing, pickup, delivery, setup, cleanup, coordination, administrative work, business overhead, professional judgment, and responsibility for completing the agreed result. Fixed-price work is not valued solely by the number of hours spent at the property, the number of fasteners installed, or the raw cost of materials. See Sections 2 and 4.

What happens if additional work or unexpected conditions are discovered? Work outside the approved scope is not automatically included. Hidden damage, unsafe conditions, incompatible components, structural issues, concealed utilities, customer-requested changes, upgrades, or additional work may require revised pricing or a change order before the additional work proceeds. See Section 2.

Who determines the method used to perform the work? Unless the approved scope specifies a particular brand, fastener, quantity, dimension, installation method, or construction technique, Hand It To Us may use a commercially reasonable method of performance consistent with applicable requirements and ordinary trade practice. Suggestions or optional enhancements discussed during or after the work do not automatically become part of the contracted scope unless documented and approved. See Section 3.

Are travel, mobilization, site visits, and project preparation part of the service value? Yes. The value of a service may include travel, mobilization, technician time, inspection, diagnosis, measuring, material sourcing, purchasing and pickup, transportation, equipment preparation, setup, cleanup, scheduling, coordination, documentation, and other project activity reasonably performed or incurred. These activities may be considered when determining the earned value of a project or any partial adjustment. See Section 4.

Can a project require more than one visit? Yes. Some projects reasonably require multiple visits because of drying or curing time, material availability, sequencing, inspections, access restrictions, equipment rentals, or other project conditions. Unless a specific number of visits is expressly promised in writing, the number of visits is not guaranteed. A return visit does not by itself mean that prior work was defective or had no value. See Section 5.

How do deposits and payment terms work? A deposit may be required before scheduling work, purchasing materials, reserving rental equipment, or beginning a project. Deposits are applied to the project and are not automatically forfeited or automatically refundable. If a project is cancelled, the deposit is reconciled under our Refund & Cancellation Policy based on work performed, earned project value, materials, commitments, and applicable legal rights. See Section 7.

Who pays the credit-card processing fee? Where permitted by applicable law and after applicable card-network, acquiring-bank, and payment-processor requirements have been satisfied, a customer who chooses to pay by credit card is responsible for the separately disclosed credit-card processing surcharge. Our current intended surcharge is 2.93% of the service payment amount, or a lower amount when required. The surcharge must be disclosed before payment authorization and will not be imposed retroactively. Available non-card payment methods may allow the customer to avoid the credit-card surcharge. See Section 8.

What happens if a payment is late? Past-due balances may be subject to a late fee of 1.5% of the outstanding balance per month, subject to applicable law. Past-due accounts may also be referred for collection, and certain reasonable collection costs or legal fees may apply where permitted. See Section 9.

Does a minor unfinished item mean the entire job is refundable? No. Work may be substantially complete when the principal contracted result has been performed and is functional or usable for its intended purpose, even if a minor adjustment, touch-up, tightening, finishing item, cleanup item, or other punch-list item remains. A minor outstanding item does not automatically make the entire service or line item unperformed or entitle the customer to a full refund. Any appropriate adjustment is based on the reasonable value of the affected portion after considering work already completed, materials, mobilization, site visits, and other earned project value. See Section 13.

What should I do if I believe there is a workmanship issue? Notify Hand It To Us promptly and, except where an emergency, safety issue, or non-waivable legal right requires otherwise, provide us a reasonable opportunity to inspect and correct the claimed issue before demanding a refund or having another provider alter the disputed work. See Section 14.

What remedies apply to workmanship issues? Any specific written workmanship warranty in your estimate, invoice, or work order controls. When a covered workmanship issue is verified, Hand It To Us may repair, replace, adjust, or otherwise remedy the affected portion as appropriate. A full monetary refund is not automatically required for a minor or curable issue. See Section 15.

How are cancellations and refunds handled? Deposits, cancellations, partial-performance adjustments, punch-list issues, and refunds are governed by our separate Refund & Cancellation Policy, subject to any statutory rights that cannot legally be waived. See Section 17.

What should I do before filing a chargeback? If you believe a charge is incorrect, contact Hand It To Us promptly so we can review the project record, payment record, scope, and any claimed issue. When reasonably possible, customers agree to allow us an opportunity to investigate and address the matter before initiating a chargeback. See Section 18.

Do these Terms apply to work performed before September 14, 2026? No. These Terms apply to service authorizations and transactions made on or after the Effective Date. Earlier services and payments remain governed by the estimates, invoices, written communications, policies, and agreements applicable to those transactions at that time. See Section 22.

Do customers keep any rights provided by law? Yes. Nothing in these Terms is intended to waive rights that applicable law does not permit a customer to waive. Certain transactions may also carry specific statutory cancellation or disclosure rights. See Sections 21 and 23.

Want to understand all of the terms that apply to your service? Review the Terms of Service in full below.

Table of Contents

1. SCOPE, ACCEPTANCE, AND ORDER OF DOCUMENTS
2. ESTIMATES, FIXED-PRICE WORK, AND SCOPE CHANGES
3. METHOD OF PERFORMANCE AND OPTIONAL ENHANCEMENTS
4. MOBILIZATION, TRAVEL, SITE VISITS, AND PROJECT VALUE
5. MULTIPLE VISITS, SEQUENCING, AND RETURN TRIPS
6. SCHEDULING, ACCESS, AND CUSTOMER RESPONSIBILITIES
7. DEPOSITS AND PAYMENT TERMS
8. PAYMENT METHODS AND CREDIT CARD PROCESSING FEE
9. LATE PAYMENT FEE, COLLECTIONS, AND DISPUTED BALANCES
10. MATERIALS, RENTALS, SPECIAL ORDERS, AND THIRD-PARTY COSTS
11. CUSTOMER-SUPPLIED MATERIALS AND EXISTING CONDITIONS
12. PERMITS, CODES, ASSOCIATIONS, AND BUILDING REQUIREMENTS
13. SUBSTANTIAL COMPLETION AND MINOR PUNCH-LIST ITEMS
14. INSPECTION, NOTICE, AND OPPORTUNITY TO CURE
15. WORKMANSHIP WARRANTY AND REMEDIES
16. PROJECT DOCUMENTATION
17. CANCELLATIONS AND REFUNDS
18. CHARGEBACKS AND PAYMENT DISPUTES
19. EVENTS OUTSIDE REASONABLE CONTROL
20. LIMITATION OF RESPONSIBILITY
21. GOVERNING LAW, SEVERABILITY, AND ENTIRE AGREEMENT
22. EXISTING CUSTOMERS, PRIOR TRANSACTIONS, AND UPDATES
23. STATUTORY CANCELLATION RIGHTS
24. CONTACT

1. Scope, Acceptance, and Order of Documents

These Terms apply to maintenance, repair, installation, assembly, improvement, troubleshooting, and related field services
provided by Hand It To Us (the “Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”). Project-specific
written terms control over these general Terms when there is a direct conflict.
* The approved estimate, proposal, invoice, work order, or change order defines the project-specific scope and price.
* These Terms and the Refund & Cancellation Policy supply general rules not otherwise addressed in the project-specific
documents.
* A verbal discussion, suggestion, courtesy offer, or possible enhancement does not automatically become part of the
contracted scope unless it is documented and approved

2. Estimates, Fixed-Price Work, and Scope Changes

Unless a document expressly states that work is billed by the hour, quoted line items and project prices are fixed-price service
amounts and are not calculated solely by the number of minutes spent physically performing the final visible task. A fixed price
may reflect labor, materials, mobilization, travel, site visits, diagnosis, sourcing, pickup, delivery, setup, cleanup, coordination,
administrative work, business overhead, professional judgment, and the Company’s responsibility for completing the agreed
result.

The Customer may not determine the earned value of a fixed-price line item by dividing the price by hours, counting individual
fasteners or components, or comparing the quoted price only to raw material cost unless the written scope expressly uses that
pricing method.
* Work not expressly included in the approved scope is excluded unless added by written approval or another documented
authorization.
* If hidden damage, unsafe conditions, code-related issues, incompatible existing components, concealed utilities, structural
problems, or other unforeseen conditions are discovered, we may pause the affected work and provide options or revised
pricing before proceeding.
* Customer-requested additions, substitutions, upgrades, or changes may require a change order and may affect price,
materials, and schedule.

3. Method of Performance and Optional Enhancements

Unless the approved scope expressly requires a particular brand, fastener, quantity, dimension, installation method, or
construction technique, the Company may select a commercially reasonable method of performance consistent with applicable
law, safety requirements, manufacturer instructions when applicable, and ordinary trade practice.

A suggestion made during or after the work – for example, adding an extra fastener, brace, coating, touch-up, or reinforcement – is not a contractual requirement merely because it was discussed. It becomes part of the required scope only if the parties
document and approve it as such

4. Mobilization, Travel, Site Visits, and Project Value

The value of a service includes more than the final visible installation or repair. When applicable, the agreed price
compensates the Company for reasonable project activity already performed or incurred, including travel and mobilization,
technician time, inspection and diagnosis, measuring, material sourcing, purchasing and pickup, loading and unloading,
transportation, equipment preparation, setup and cleanup, scheduling, coordination, documentation, and other work
reasonably attributable to the project.

These activities are components of the agreed service value and are not separate surprise charges unless separately listed or
otherwise disclosed. If a project is later reconciled or partially refunded, work and project value already earned may be
considered even when the remaining physical task is small.

5. Multiple Visits, Sequencing, and Return Trips

Some projects reasonably require more than one visit because of curing or drying time, material availability, sequencing,
inspection, access restrictions, equipment rental, or other project conditions. Unless a specific number of visits is expressly
promised in writing, the number of visits is not guaranteed and a return visit does not by itself establish that prior work was
defective or valueless.

If a Customer requests an additional visit for work that is outside the approved scope or for an issue determined not to be a
covered defect, the Company may quote an additional service-call or work charge before that visit is performed

6. Scheduling, Access, and Customer Responsibilities

Scheduling is subject to technician availability, material availability, weather, access, third-party dependencies, emergencies,
and conditions outside our reasonable control. Customer must provide safe and timely access to the work area, utilities when
reasonably needed, and accurate information about known hazards, restrictions, building rules, or existing conditions.

Delays caused by unavailable access, building restrictions, customer-requested pauses, unprepared work areas, unavailable
decision-makers, pets, occupants, or third parties may require rescheduling. Any separate charge resulting from a Customer
caused delay will be disclosed before it is imposed when disclosure is required

7. Deposits and Payment Terms

Deposits may be required before scheduling, purchasing materials, reserving rental equipment, or beginning work. A deposit is
applied to the project and is not automatically forfeited or automatically refundable. If a project is cancelled, the deposit is
reconciled under the Refund & Cancellation Policy based on work performed, project value earned, materials, commitments,
and any non-waivable legal rights.

Unless the estimate or invoice states otherwise, invoices are due according to the payment terms shown on the invoice. The
Company may pause or decline further work on past-due accounts, subject to applicable law and any written agreement.

8. Payment Methods and Credit Card Processing Fee

Payment methods may include cash, Zelle, check, credit card, or other methods offered by the Company. Availability of a
particular payment method may vary by project or payment channel.

Where permitted by applicable law and only after the Company has satisfied the requirements of the applicable card network,
acquiring bank, and payment processor, a Customer who elects to pay by credit card is responsible for the separately
disclosed credit-card processing surcharge associated with that payment.

The Company’s current intended credit-card surcharge is 2.93% of the service payment amount, or a lower amount if required
by applicable law, card-network rules, processor requirements, or the Company’s permitted cost of credit-card acceptance.
The surcharge will never exceed an applicable legal or card-network cap and will not be grossed up beyond the permitted
percentage merely to guarantee a particular net deposit to the Company.

Any surcharge must be disclosed before authorization and, when required, separately identified in the payment interface and
receipt. It will not be imposed retroactively. A surcharge will not be applied to debit or prepaid cards where prohibited. If
applicable law does not permit a credit-card surcharge, the Company will not impose one and may instead use another lawful
pricing structure, including offering a lower price for an available non-card payment method.

Customers may avoid an otherwise applicable credit-card surcharge by using an available non-card payment method such as
cash, Zelle, or check. If a card transaction that included a surcharge is fully or partially refunded, the surcharge will be
refunded or prorated when required by applicable law or card-network rules.

9. Late Payment Fee, Collections, and Disputed Balances

If payment is not received by the due date, a late fee of 1.5% of the outstanding balance may be added each month until paid,
but never above the amount permitted by applicable law. Accounts that remain overdue may be referred for collection. To the
extent permitted by law and an applicable agreement, the Customer may be responsible for reasonable collection costs and
legal fees associated with a past-due account.

A Customer who disputes part of an invoice should promptly identify the disputed portion and basis. Except where law
provides otherwise, the Customer should not unilaterally treat the entire invoice as cancelled because of a limited punch-list or
workmanship issue affecting only part of the work.

10. Materials, Rentals, Special Orders, and Third-Party Costs

Materials, equipment rentals, delivery charges, permits, disposal charges, parking, special-order items, and third-party
services are included only when stated in the approved scope or reasonably incorporated into a fixed-price line item. Once purchased or committed for a project, nonreturnable or special-order items and nonrecoverable third-party charges may
remain the Customer’s responsibility if the Customer later cancels or changes the project, subject to applicable law and the
Refund & Cancellation Policy.

11. Customer-Supplied Materials and Existing Conditions

When the Customer supplies materials, fixtures, parts, or equipment, the Customer is responsible for product selection,
completeness, compatibility, and manufacturer defects unless the Company specifically agrees otherwise in writing. We are
not responsible for failure caused by defective or incompatible customer-supplied products or by pre-existing conditions
outside the approved scope.

12. Permits, Codes, Associations, and Building Requirements

Unless expressly included in the approved scope, permit fees, engineering, architectural services, inspections, association
approvals, building-management requirements, parking fees, and other third-party approvals are excluded. The Company will
not knowingly perform work that it reasonably believes would violate applicable safety requirements or legal restrictions.

13. Substantial Completion and Minor Punch-List Items

Work is substantially complete when the principal contracted result has been performed and the work is functional or usable
for its intended purpose, even if minor corrective work, adjustment, touch-up, alignment, tightening, finishing, cleanup, or other
punch-list work remains.
A minor outstanding item does not automatically convert an otherwise substantially completed service or line item into wholly
unperformed work and does not automatically entitle the Customer to a full refund of that service or line item. Any appropriate
refund, credit, or adjustment is limited to the reasonable value of the unperformed or defective portion after considering work
already performed, materials supplied or installed, mobilization, site visits, and other earned project value.

14. Inspection, Notice, and Opportunity to Cure

Customer should inspect completed work as soon as reasonably possible and notify the Company promptly of a concern.
Except where an emergency, safety issue, or non-waivable legal right requires otherwise, the Customer agrees to provide the
Company a reasonable opportunity to inspect and correct a claimed workmanship issue before demanding a refund for the
affected work or having another provider alter the disputed area.

If the Customer refuses reasonable access for inspection or correction, or another provider materially alters the disputed work
before the Company can inspect it, that may limit the Company’s ability to verify the claim or provide warranty service for the
altered portion, to the extent permitted by law

15. Workmanship Warranty and Remedies

Any specific workmanship warranty stated in an estimate, invoice, or work order controls for that project. Unless otherwise
stated in writing, manufacturer warranties are provided by the manufacturer and subject to the manufacturer’s terms. Warranty
coverage does not include normal wear, abuse, misuse, unauthorized alteration by others, water intrusion or structural
movement unrelated to our work, customer-supplied defective materials, or conditions outside the original scope.

When a covered workmanship issue is verified, the Company may repair, replace, adjust, or otherwise remedy the affected
portion as appropriate. A full monetary refund is not the automatic remedy for a minor or curable issue. Nothing in these Terms
limits any remedy or right that cannot legally be waived.

16. Project Documentation

The Company may maintain reasonable project records such as estimates, invoices, communications, measurements,
photographs of the work area, material records, visit notes, and payment records for quality control, warranty administration,
accounting, and dispute documentation. Customer privacy and marketing use of information are governed by the Company’s
Privacy Policy and applicable law

17. Cancellations and Refunds

Cancellations, deposits, partial-performance adjustments, punch-list issues, and refunds are governed by the Refund &
Cancellation Policy, which is incorporated into these Terms. Any statutory cancellation or refund rights that cannot legally be
waived will apply regardless of these Terms

18. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact the Company promptly so we can review the project record, payment
record, scope, and any claimed defect. When reasonably possible, the Customer agrees to allow the Company a reasonable
opportunity to investigate and address the issue before initiating a chargeback. This does not waive any right that cannot
legally be waived

19. Events Outside Reasonable Control

The Company is not responsible for delay caused by severe weather, natural disasters, utility interruption, supply-chain
disruption, governmental action, building closure, labor shortage, transportation failure, emergency conditions, or other events
outside our reasonable control. We will make reasonable efforts to communicate and reschedule when necessary.

20. Limitation of Responsibility

To the fullest extent permitted by law, the Company is not responsible for indirect, incidental, special, or consequential losses
arising from delays or conditions outside the Company’s reasonable control. This section does not limit liability that cannot
legally be limited and does not waive non-waivable consumer rights

21. Governing Law, Severability, and Entire Agreement

These Terms are governed by the laws of the State of Florida, except where federal law controls. Subject to non-waivable
legal rights and jurisdictional requirements, disputes relating to services performed in Florida will be handled in an appropriate
court or forum with jurisdiction, with Miami-Dade County, Florida as the intended venue when legally permissible. If any
provision is unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.

These Terms, together with the applicable estimate, invoice, work order, approved change orders, and incorporated policies,
form the agreement for the applicable service. No provision should be interpreted to waive a right that applicable law does not
permit a party to waive.

22. Existing Customers, Prior Transactions, and Updates

These Terms apply to service authorizations and transactions made on or after the Effective Date. Services performed or
payments authorized before the Effective Date remain governed by the estimate, invoice, written communications, policies,
and agreements applicable to those services at that time. The Company may update these Terms for future transactions, and
an updated version will not retroactively change a completed transaction unless the parties expressly agree in writing

23. Statutory Cancellation Rights

Certain transactions may carry cancellation or disclosure rights under federal, state, or local law, including qualifying home
solicitation sales. When a transaction is legally subject to a mandatory cancellation notice or other required disclosure, that
statutory notice and the applicable law control over any inconsistent provision in these Terms.

24. Contact

Hand It To Us
8620 SW 212th Street, Cutler Bay, FL 33189
(305) 990-0135
info@handittous.com
https://handittous.com